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Auto-update is broken in Receiver for Windows 4.11 and older, and Receiver for Mac 12.9 and older. To fix it, manually upgrade to the next version (e.g. Receiver 12.9.1 for Mac), or install the Fix that can be downloaded from the Receiver download page (Source = CTX234657 Receiver Updater stops working with “Problem Checking for updates” error). Resolved my VDI Connection Issue! Open Firefox Select the Option Menu button Select Applications Scroll to Citrix ICA Client Click on Action.'
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The service can be accessed from a web browser anywhere via the following URL:. However, before clicking on this link there are a few things you should know:. At the login page you must log on using your University user name and password (you do not need to specify 'campus' in front of your username name). Once you've successfully logged in, you'll see various applications which you can open and use. RAS is a web based service so you only need to single-click in order to open the applications. You may need to install the Citrix Receiver to enable the full functionality of RAS. If you are running Firefox version 52 or greater, you will currently be unable to use the citrix client and will need to use the HTML view.
This is due to firefox depreciating the NPAPI protocol. If you are using version 30 to 51, see below for instructions Due to a bug in Firefox plugin security, users will need to change the options for the Citrix plugin after installation. Enter the text about:addons in the Firefox address bar, and press ENTER.
Click on Plugins and change the security on all Citrix plugins to always activate, then RAS applications will launch as normal. Users connecting from NHS networks may experience problems with RAS. Citrix requires an uninterrupted stream on port 443 to our access gateways, and filtering on the NHS/N3 network prevents this from working correctly. This issue can either manifest as the applications not loading, errors about connecting to the server or errors about the certificate for our access gateways being modified by a proxy server, and is therefore untrusted by the Citrix Receiver client, or the connection itself is entirely blocked with errors such as Protocol Driver error The solution requires intervention from an IT administrator for the NHS network in your area; a whitelist exception needs to be added to any proxy servers/firewalls for traffic to and from ras-gateway.ncl.ac.uk (IP address 128.240.0.67). Also, due to NHS computers using an older version of Internet Explorer that doesn't support the HTML5 client, you will need to ensure that the Citrix Receiver is installed on your computer. Please contact your local NHS IT support for all issues where you cannot get a connection. Local Printers: In most cases, printing from RAS should be a fairly straight-forward process, the system automatically detects your local default printer.
Your local printer will be identified as 'Your Printer Name (from Your Computer Name) in session X' Remote printing is not available when using the HTML5 client. To enable this feature you need to install the Citrix Receiver. If you have problems with printing please ensure that the printer you wish to connect to is set as the default on your local machine before connecting to RAS. You should also upgrade to the latest Citrix Receiver, available from the RAS homepage. If after all these steps the printer does not show up in the list of printers it may mean that your printer driver is not compatible with RAS and is unlikely to work, please try upgrading your Citrix Receiver to the latest version (available from the RAS login page) as each new release of the Receiver improves printer support. The following printers have know incompatibilities with RAS:. Lexmark/Dell Printers.
HP 'PhotoSmart' Printers. Older Epson printers.
Most all-in-one Printer/Scanners. Windows: First ensure that your computer is fully up to date with patches available from Window Update and that you have the latest Citrix Receiver installed (available from the RAS logon page). If you still get this error then please click to install the. You will be asked to install the certificate, please do so accepting all the defaults.
Mac: If you are using the older Citrix Client please place a copy of the in /Applications/Citrix ICA Client/keystore/cacerts If you are using the newer Citrix Client place the file in /Library/Application Support/Citrix/keystore/cacerts Linux: The root certificate needs to be present in your ICA Client keystore directory. Please download the and place it in the relevant directory based on where you installed the Citrix Client /usr/lib/ICAClient/keystore/cacerts or /home/USER/ICAClient/linuxx86/keystore/cacerts. Firstly you need to install the Citrix Receiver software.
This is available for download on the RAS logon page. If you are using Internet Explorer, please ensure you have the latest version of the Citrix Receiver installed.
Previous versions are reported to cause problems with Internet Explorer. Once the Receiver is successfully installed you should also add and to your trusted sites, as this will prevent the following dialogue from being displayed.
To add RAS to your trusted sites in Internet Explorer, click on the Settings icon, then Internet Options. Click on the Security tab, Trusted Sites, then Sites. Ensure and are entered in the website field then click Add.
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You may need to close and relaunch Internet Explorer for the setting to apply. If you continue to receive this error message when using the 64-bit edition of Windows we recommend using the 32-bit version of Internet Explorer. This message can also be generated by your Internet Explorer security settings if you have Windows XP Service Pack 2 or greater installed. Please ensure that ' Do not save encrypted pages to disk' is unchecked. You can find this under Internet Options, Advanced. Finally, if you continue to experience problems, please see to reset your file associations. If the Citrix window disappears after attempting to launch an application, then your local settings have become corrupt.
You need to remove the ICAClient from within your profile folder. On XP this will be located within C: Documents and Settings Application Data and on Vista / Windows 7 this will be under C: Users AppData Roaming You may need to have hidden folders shown to view these; see and here. You can also use the HTML5 Client. See FAQ 1.3 for instructions on uninstalling the Citrix Receiver.
You may receive the following or similar error message when using RAS: 'Internet Explorer has blocked this site from using an ActiveX control in an unsafe manner. As a result the page may not display correctly' We recommend that when using RAS off-campus you ensure that it is configured as a Trusted Site in your Browser. To do this in Internet Explorer; Click on the Tools menu, Click on the Internet Options menu option, click on the Security tab, click on Trusted Sites, click on Sites, type in click Add, click Close, click OK. If RAS is not configured as a Trusted Site, an information/messages icon will appear on the RAS webpage to inform you. If you receive this message the Terminal Server License on your machine may have become corrupted. Please follow the steps below to fix.
You will need administrator rights to do this, if you do not have them please contact your local IT support. You might receive this error message when trying to launch an application after upgrading the Citrix Receiver. Follow the steps below to fix this error. Right-Click and download the file below to a location on your computer. Do not run the file directly from your Web Browser as this can result in the program failing.
Instead, browse to where you saved the file and double-click on it to run it. Click 'Run' if prompted; you may also be asked to enter the password for an account with Administrator permissions.
Once completed, retry your connection to RAS. When opening any application on RAS you may find that your computer tries to run the same application on your computer each time; for example Notepad or Internet Explorer. This error occurs when the security certificates issues by RAS are not presented to your web browser; this can be caused by a browser plugin installed on your computer or by a firewall/proxy server on your network. We have had reports of computers with the Wajam software installed experiencing this error. Please check your installed software via Add/Remove Programs or Programs and Features in the Control Panel, and uninstall the Wajam software from your computer if present. Users of NHS Trust computers will need to speak to their local IT support to have the following sites whitelisted from the proxy filters; ras.ncl.ac.uk and ras-gateway.ncl.ac.uk.